At Apologize.Today, we are committed to delivering high-quality services that meet your needs. We understand that circumstances may arise where you might need to request a refund for services purchased. This Refund Policy outlines the terms under which we offer refunds for our products and services. Please review the following details to understand our refund process.
1. Eligibility for Refunds
Refunds are available for certain services under specific conditions. These include, but are not limited to:
- Workshops: Refunds for workshops, including Individual Apology Workshops and Corporate Apology Training, are available if the cancellation is made within the specified time frame (see Section 3 for details).
- Apology Requests: Refunds for personalized Apology Requests are subject to the nature of the work completed and will be assessed on a case-by-case basis.
- Other Services: Refunds for other services, such as public apology drafting and personalized consulting, are available under limited circumstances and are subject to review based on the work delivered.
2. Conditions for Refunds
To be eligible for a refund, the following conditions must be met:
- The service must have been purchased directly from Apologize.Today via our website or an authorized platform.
- Refund requests must be made within the time frames specified in this policy (see Section 3).
- The service must not have been fully delivered or completed at the time of the refund request, unless there is a valid reason for dissatisfaction.
3. Refund Deadlines
Workshops and Corporate Training
- Full Refunds: If you cancel a booked workshop or corporate training session at least 7 days before the scheduled start date, you are eligible for a full refund.
- Partial Refunds: If you cancel between 7 and 3 days before the scheduled start date, you may receive a 50% refund.
- No Refunds: Cancellations made within 3 days of the scheduled start date will not be eligible for a refund.
Apology Requests
- Before Work Begins: If you request a refund before we begin drafting your personalized apology, you are eligible for a full refund.
- After Initial Work: If we have already begun work on your Apology Request, refunds will be issued on a pro-rated basis, depending on the progress of the work. Once the final draft has been delivered, refunds will no longer be available.
Consultations and Personalized Services
- Before the Consultation: If you cancel a consultation at least 48 hours before the scheduled time, you are eligible for a full refund.
- After the Consultation: Once the consultation has taken place, refunds are not available, as the service has been rendered.
4. How to Request a Refund
If you need to request a refund, please follow these steps:
- Contact Us: Email us at refunds@apologize.today or call us at [Insert Phone Number] with your refund request, including details about the service purchased, the date of purchase, and the reason for the refund request.
- Provide Documentation: In some cases, we may request additional information to verify your purchase and the reason for the refund request.
- Refund Review: Our team will review your request and respond within 5 business days with a decision.
5. Processing Refunds
Once your refund is approved, it will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
6. Non-Refundable Services
Certain services are non-refundable due to the nature of the work provided. These include:
- Completed Apology Requests: Once the final draft of an Apology Request has been delivered and reviewed, refunds are no longer available.
- Delivered Workshops: Refunds are not available for workshops or training sessions that have already been delivered or completed.
- Consultation Services: Once a consultation has taken place, the service is considered delivered, and no refunds will be issued.
7. Exceptions and Special Circumstances
In certain cases, we may consider exceptions to this policy, such as:
- Technical Issues: If you were unable to access or use the service due to technical issues on our end, we will work to resolve the issue or offer a refund if we cannot provide the service.
- Service Dissatisfaction: If you are not satisfied with the service provided, please contact us at support@apologize.today to discuss your concerns. While refunds are not guaranteed, we are committed to ensuring customer satisfaction and will do our best to address your issues.
8. Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please don’t hesitate to reach out:
- Email: refunds@apologize.today
- Phone: [Insert Phone Number]
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We appreciate your trust in Apologize.Today and are committed to providing services that meet your needs. If you are ever dissatisfied or encounter an issue, please reach out to us so we can work to resolve the matter as quickly as possible.